Effective Date: 01/01/2026

1. Data Controller

The data controller responsible for your personal data is:

The Boiler Man (Berkshire) Ltd
Registered Address: 14790234
Email: info@theboilermanberkshire.com
Telephone: 07554422744
Website: theboilermanberkshire.com

2. Personal Data We Collect

We may collect and process the following personal data:

• Name
• Address
• Email address
• Telephone number
• Details of the services you request
• Any information you provide via contact forms, phone, or email
• Website usage data (such as IP address and browser type, where applicable)

3. How We Collect Your Data

We collect data when you:

• Contact us via phone, email, or website form
• Request a quote or service
• Use our website

4. Purpose of Collecting Data

We collect your personal data for the following purposes:

• To respond to enquiries and provide quotes
• To carry out requested services
• To manage appointments and customer relationships
• To comply with legal obligations (e.g. issuing invoices and safety certificates)
• To improve our services and website

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide the services you request
• Legal obligation – to comply with legal and regulatory requirements
• Legitimate interests – to operate and improve our business

6. Data Sharing

We do not sell or rent your personal data.
We may share your data with:

• Regulatory bodies (such as Gas Safe Register, where required)
• Service providers (such as accounting or booking systems)
• Legal authorities if required by law

7. Data Retention

We only retain your personal data for as long as necessary to:

• Fulfil the purposes we collected it for
• Satisfy legal, tax, or regulatory requirements

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

10. Cookies

Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

The Boiler Man (Berkshire) Ltd
Email: info@theboilermanberkshire.com
Phone: 07554422744
Website: www.theboilermanberkshire.com